At regel33, we believe the best entertainment starts when you play with awareness and in control. This page provides all the information, control tools, and guidance you need to keep your gaming experience enjoyable — without affecting your daily life.
Online gaming should be an enjoyable form of entertainment — not a source of stress, debt, or family problems. That has been our belief at regel33 since day one. We understand that a small number of users may struggle to control their gaming habits, and we refuse to turn a blind eye to that.
Our Responsible Gaming Policy is not just a document tucked away in a corner of the website. It is part of how we operate every day — from platform design and the control tools we provide, to the training received by our customer support team. We want to ensure every regel33 member can enjoy a healthy and controlled gaming experience.
Responsible gaming means setting limits for yourself, understanding the risks involved, and knowing when it is time to take a break. It is not about stopping altogether — it is about playing smart so it stays entertainment, not a burden.
We are also committed to ensuring this platform cannot be accessed by anyone under the age of 18. A strict identity verification (KYC) process is applied to all new accounts, and any attempt to bypass this age restriction will result in immediate account closure.
These principles are not mere suggestions — they are the core values that shape the entire regel33 approach to safe entertainment.
Set daily or weekly limits on the time you spend on the platform. Playing for extended periods without a break can impair your judgement. regel33 allows you to activate session time reminders through your account settings so you always know how long you have been playing.
Decide on the maximum amount you are willing to wager before you start playing — and stick to it. Our deposit limit tool lets you set a daily, weekly, or monthly deposit cap that cannot be exceeded without a mandatory cooling-off period.
If you feel you need a short break, you can activate cool-off mode, which will restrict your account for a set period — from 24 hours up to 6 weeks. During this time, you will not receive any promotions or new offers from us.
For more serious cases, we offer a long-term self-exclusion option. Once activated, your account will be permanently closed and you will not be able to re-register for a minimum period of 6 months. This is a significant decision and we respect it fully.
You may opt out of receiving promotional emails, notifications, or messages from us at any time. This preference can be managed directly through your account settings page. We will not send marketing materials to members who are in a break or self-exclusion period.
Our support team is specially trained to recognise signs of problem gambling and provide initial guidance. If you or someone you know needs more in-depth help, we are ready to connect you with appropriate support resources.
All these tools are available free of charge to every regel33 member and can be activated directly from your account settings without needing to contact customer support.
Receive automatic notifications once you have been playing for 30 minutes, 1 hour, or a duration you set yourself. These reminders help you stay aware of time elapsed so you can make an informed decision to continue or stop.
Set the maximum loss amount you are willing to absorb in a single day. Once this limit is reached, our system will automatically block any new wagers until midnight — giving you time to cool down before continuing.
Manage your spending by setting daily, weekly, or monthly deposit limits. Any request to increase these limits requires a 72-hour cooling-off period before the change takes effect — giving you time to reconsider.
Need a short break? Activate cool-off mode for anywhere between 1 day and 6 weeks. During this period your account will be fully silenced — no gameplay access, no promotions, no interruptions. You can return to playing once your chosen period ends.
For stronger protection, the self-exclusion option closes your account permanently for a minimum of 6 months. Any remaining balance in your account will be returned to you. This option cannot be reversed before the minimum period expires.
Early awareness is the first step. Review the following list honestly — if several of these feel familiar, it may be time to take precautions.
If you recognise 3 or more of the above signs in yourself, we encourage you to use the self-control tools immediately or contact our support team for appropriate assistance.
Answer the following questions honestly. There are no right or wrong answers — this is simply to help you assess your own gaming habits.
Have you ever played longer or spent more money than you originally planned?
Have you ever played to escape personal problems, ease anxiety, or cope with depression?
Have you ever lied to someone close to you about your gaming activity or the amount of money involved?
Have you ever felt the need to increase your wager amount to get the same level of excitement as before?
Have you ever tried to stop or cut back on gaming but found it very difficult or were unable to do so?
Has your gaming activity ever caused problems in your personal relationships, work, or finances?
How to Interpret Your Answers
0–1 Yes: Your gaming habits appear to be under control. Keep setting limits and playing responsibly.
2–3 Yes: There are a few signs worth paying attention to. Consider using the available limit tools.
4+ Yes: We encourage you to contact our support team or activate self-exclusion immediately.
All self-control tools can be accessed in under 2 minutes directly from your account. Here are the steps.
Visit the regel33 platform and log in to your account using your registered username and password. Make sure you are using your personal device for security purposes.
Click on your profile icon at the top right of the platform, then select "Account Settings" from the dropdown menu that appears.
In the settings page, you will find a dedicated tab labelled "Responsible Gaming" containing all available self-control tools.
Choose the tool you want to use, enter your desired limit value, and click "Activate". Changes take effect immediately for most settings.
You will receive a confirmation email verifying that your settings have been successfully updated. Keep this email as your personal record.
The regel33 platform is exclusively for individuals aged 18 and above. We take this responsibility very seriously.
Every new account goes through a rigorous identity verification (KYC) process before full access to our platform is granted. This includes age verification via official government-recognised documents in Malaysia.
If you share a device with younger family members, we recommend that you:
Any account suspected of being used by an underage individual will be investigated and closed immediately without prior notice.
Our customer support team is available 24/7 via in-platform live chat to assist you with any responsible gaming-related needs.
24/7 Live Chat
Contact our support team directly from the platform. We are ready to help whenever you need us.
Support Email
[email protected] — we respond to all enquiries within 24 business hours.
The most frequently asked questions from our members about responsible gaming at regel33.
Responsible gaming is more than a slogan for us — it's a commitment. Access all self-control tools for free, get support whenever you need it, and enjoy safe entertainment on a platform that puts your well-being first.